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11-05-12, 06:04 AM
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#1
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slainte mhath
Join Date: Nov-2009
Location: kelty,fife
Age: 58
Posts: 8,509
Country: 
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Microclimate customer service
i just wanted to let folk know how good a customer service Microclimate has.....
i wrote an e mail to the company late last night,telling them about some thermostat failures i had...
this morning an e mail was waiting for me,saying..
send the stats back with a £5 note for the return carriage.and..
we will fix the stats and send them back to you..
no questions,no arguement..
just send them to us,and we will send you them back 100% fixed
thank you microclimate
cheers shaun
__________________
ALWAYS judge a person by the way they treat someone who can be of NO POSSIBLE USE TO THEM !
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11-05-12, 07:01 AM
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#2
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Captain America
Join Date: Dec-2009
Location: Farmington IL.
Age: 55
Posts: 10,602
Country: 
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Re: Microclimate customer service
That is real good news and customer serves.
__________________
Boas: 1.0 Pastel, 2.2 Brazilian Rainbows Pythons: 0.1 Lesser Royal, The Carpets 2.0 Jungle, 1.0 Jungle x Jag, 0.1 Tiger Jag, 0.1 Coastal Cheers Chuck
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11-05-12, 07:35 AM
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#3
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slainte mhath
Join Date: Nov-2009
Location: kelty,fife
Age: 58
Posts: 8,509
Country:
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Re: Microclimate customer service
Quote:
Originally Posted by marvelfreak
That is real good news and customer serves.
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i'm happy happy happy Chuck.....
instead of buying replacements,i get the old ones i bought back in 2008 fixed for free 
cheers shaun 
__________________
ALWAYS judge a person by the way they treat someone who can be of NO POSSIBLE USE TO THEM !
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11-05-12, 10:29 AM
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#4
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Non Carborundum Illegitimi
Join Date: Mar-2010
Location: Keynsham
Age: 49
Posts: 9,556
Country: 
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Re: Microclimate customer service
Good service indeed.
__________________
May you have more good days than bad
You never know how strong you are - until being strong is your only choice
There are no dark clouds - just well hidden silver linings!!
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11-05-12, 12:58 PM
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#5
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slainte mhath
Join Date: Nov-2009
Location: kelty,fife
Age: 58
Posts: 8,509
Country:
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Re: Microclimate customer service
Quote:
Originally Posted by Lankyrob
Good service indeed. |
there are very intruged as to why 5 (4 x B2 & 1 x B1) stats failed over a 12 month period Rob
they said the average 1 or 2 failed stats per month,out of thousands sold,,
they said they thought it was a part called a triac that failed,causing the stats to fail in the off setting,imo i think they are designed to fail in an off position,to stop you cooking snakes
cheers shaun
__________________
ALWAYS judge a person by the way they treat someone who can be of NO POSSIBLE USE TO THEM !
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11-05-12, 01:40 PM
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#6
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Member
Join Date: Aug-2012
Location: Des moines
Posts: 1,025
Country:
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Re: Microclimate customer service
That is awesome customer service
__________________
2.5corns, 0.1 columbian redtail boa, 1.0 peruvian longtail boa, 1.0 columbian rainbow boa, 0.1 normal bci, 0.1 nicuraguan boa, 1.0 burmese python, 1.1 bearded dragons, 0.0.1 tarantula, 0.0.1 long tailed lizard
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11-05-12, 01:42 PM
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#7
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Non Carborundum Illegitimi
Join Date: Mar-2010
Location: Keynsham
Age: 49
Posts: 9,556
Country:
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Re: Microclimate customer service
Certainly better for them to fail "off" than on!! Lets hope they find a common fault which helps them build more robust units in future
__________________
May you have more good days than bad
You never know how strong you are - until being strong is your only choice
There are no dark clouds - just well hidden silver linings!!
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