health guarantee question

KORBIN5895 · 08-06-12, 10:18 AM

What is a fair time to give as a health guarantee on a three week old cornsnake that has shed and has had three meals? I know there is no hard and fast answer but I acquired some baby corns in a collection buy out and need to know what to offer.

Slcburm · 08-06-12, 10:23 AM

Most people offer delivery guarantee. All up to you. I wouldn't go beyond 3-5 days since they shouldn't even be handled for a few days. Tough call

Wildside · 08-06-12, 10:25 AM

Quote:

Originally Posted by Slcburm

Most people offer delivery guarantee. All up to you. I wouldn't go beyond 3-5 days since they shouldn't even be handled for a few days. Tough call

This because you never know what kind of weird things people do with their animals. When I had my shop I used to guarantee the animal from the register to the door just because of that reason.

KORBIN5895 · 08-06-12, 10:36 AM

This is what worries me...

Wildside · 08-06-12, 10:43 AM

Quote:

Originally Posted by KORBIN5895

This is what worries me...

Then Delivery guarantee is fair.

**Aaron_S** · 08-06-12, 10:52 AM

Delivery guarantee is most common.

When I shipped up some snakes from the states a few years ago I got I believe a 48 hour period where I had to present pictures and inform the breeder of a DOA. After that, it's anyone's game. Delivery is only fair because past that anything can happen.

StudentoReptile · 08-06-12, 10:54 AM

Once the customer opens the box, and takes the animal out, it is in their hands and out of your control. Anything can happen; their dog could run and bit the thing's head off, they could give it mites from any one of their own animals, etc. Generally, delivery guarantee is all you should be concerned about.

Anything pre-existing (genetic defect, cosmetic injuries, etc.) should have been addressed prior. If it has indeed been proven that the snake had an illness prior before being shipped, you can handle the situation accordingly. But this is rarely the case for a reputable person, because who would knowingly ship a sick snake?

KORBIN5895 · 08-06-12, 11:13 AM

They are coming to pick it up.

Wildside · 08-06-12, 11:15 AM

Quote:

Originally Posted by KORBIN5895

They are coming to pick it up.

Well then they should be able to see the snake is healthy. Use mine: "If it dies before you get out the door I'll make it right"

StudentoReptile · 08-06-12, 11:18 AM

I would still treat it similarly: once the animal leaves with them, it is in their hands and out of your control.

Now, if you know the people well, and are close to them, you could probably determine the cause if something happened, and just to be nice, make amends. Of course, you're under no obligation, but going that extra mile to help out can help the reputation. Very thin line between being nice and being a pushover I suppose. Sometimes you gotta stick your TOS as a disclaimer, but evaluate each situation case-by-case.

KORBIN5895 · 08-06-12, 11:19 AM

I will be sending them this link but I am a little sketchy about the person ... here is why.

Her email to me.

ive heard*anywheres from 30 days, to sometimes a new snake or money back, all depending on the*breeder like i*said.. if they breed the snakes alot then they would be able to do it with no problem if they didnt well then money back isnt so bad .. im just telling you what ive heard .. im no breeder but ive been contacting a bunch of breeders because i was originally looking for a snow*corn because im in love with them . but*yours also caught my*eye.. have you sexed them yet
*
Date: Mon, 6 Aug 2012 08:31:41 -0700

This link is an ad by her. If someone can get a screen shot I would be much obliged.

Wildside · 08-06-12, 11:25 AM

Quote:

Originally Posted by KORBIN5895

I will be sending them this link but I am a little sketchy about the person ... here is why.

Her email to me.

ive heard*anywheres from 30 days, to sometimes a new snake or money back, all depending on the*breeder like i*said.. if they breed the snakes alot then they would be able to do it with no problem if they didnt well then money back isnt so bad .. im just telling you what ive heard .. im no breeder but ive been contacting a bunch of breeders because i was originally looking for a snow*corn because im in love with them . but*yours also caught my*eye.. have you sexed them yet
*
Date: Mon, 6 Aug 2012 08:31:41 -0700

This link is an ad by her. If someone can get a screen shot I would be much obliged.

That is your typical PIA haggling customer and you've reached the "This is what I'm offering, take it or leave it threshold". That right there is the type of person that will nickel and dime you to death and if something does happen to her snake you can bet she'll be blowin' up your phone, beatin' down your door & posting ads on fauna's BOI about you. Lay down the law and you'll know how serious she is real fast

KORBIN5895 · 08-06-12, 11:33 AM

Did you notice she claims to be a registered breeder in he ad?

Wildside · 08-06-12, 09:21 PM

Quote:

Originally Posted by KORBIN5895

Did you notice she claims to be a registered breeder in he ad?

LOLOLOL!!!!!!!!! I didn't notice. I think she probably meant she wanted the ad to be offered by a registered breeder. *insert facepalm*

**Aaron_S** · 08-06-12, 09:28 PM

Just tell her it's this way...

I give you a healthy snake and you get NO guarantee other than it's feeding. If something happens to it in a week then your SOL. Just be sure to leave yourself open to help her with any issues that may occur but you won't be replacing an animal or money back if something happens.