Dead Upon Arrival?

[Herpophiliac972]

Is the area you are in particularly cold? It could have died while sitting outside possibly, in which case the guarantee should still be in effect. If the temps around you are cold enough to kill it, then ask the seller to mark the box so that it is held at the post office. That way it will not sit outside in the cold, and it will not be exposed to the temps in the truck on the way to your house (mail trucks are not climate controlled). Good luck, and I am sorry for the loss.