Yikes. The more and more I hear about chain stores, the more I feel as though mine's an anomaly. All we've got is a Petsmart, and while the supplies are pretty overpriced (6 pinkies for 11 bucks?? Gimme a break), they have a relatively good group of staffers for fish/reptiles. Herp manager even asked me when I was last in buying a new hide how 'Celli was doing, what I'd named him, and has ALWAYS exhibited actual care about the animals (See my thread titled anti-rant

)
So based on personal experience, I'd have to say I LIKE pet chains. In fact, the locally-owned store that was around back when I had my ball was pretty scrummy, and rather impersonable. I don't know if I live in the Twilight Zone or what lol
Although, waaaaaaaaaay back, I got my ball from PetCo with a large, highly advanced mite civilization building itself on him, so I guess my vote goes to PetCo as the loser (winner??) lol