Quote:
Originally Posted by pdomensis
This whole thread is totally foreign to me, but this post cracked me up; not the customer, but that fact that you're on a snake blog posting about this while dealing with the person. I will definitely keep this in mind next time I deal with customer service.
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I can't speak for everyone, but alot of us multitask. For instance, my job I am to speak on the phone and 'if I can' process backlogs, which I also do when not on the phone, while at the same time notating and taking care if the cx issue.
I kind of hate that expectation though so I generally just deal with one ir the other and multitask something else I like to do because it tends to keep me sane and calm. Nit to mention that alot of what we deal with is repetitive. So, while the issue at hand is important, dealing with it is something we can do in our sleep (and in fact my mom heard me scripting when I was sleeping once lol).
When I was a csr, they encouraged coloring books, board games, and puzzles, but not phones....now were I am now we aren't encouraged to do those things, but we are told to listen to music from our cell phones, though we aren't supposed to watch shows/movies. Lol.
I personally listen to music and chat with online friends. Though if a call is particularly difficult for some reason, wether it's tje situation I need to research or the customer is hard to hear/understand or very upset, I make sure they have my full attention.
So please don't tjink tjay just because a representative is multitasking that it's bad. (Not saying you do, just wanted to be clear)
Shaun....I can only imagine lol. I deal with the thick indian accept allll the time because that's who our help desk is, and alot of who are the client reps. Whenever I get one on the line, I know it's going to be a long call. XD
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