Dead Upon Arrival? - Page 3

Jeepers · 02-21-13, 05:51 PM

Quote:

Originally Posted by Ms. Medusa

Sometimes it can be hard to find the right window-- but if you can save another wee caiman from dying....its what is important...

I hear that. Such wonderful, interesting, and rare creatures deserve better care and respect than this... Hopefully this cold front will blow over in a week or two and the weather will be safe enough.

Quote:

Originally Posted by poison123

I've heard so much bad things about backwater. This just adds to it. I would stay away from them. I wouldn't be surprised if the next one came dead as well. Sorry this happened to you btw.

Yeah... though, I looked up packages on youtube, just to get an idea on what to be expecting(which all the others I saw had PERISHABLE in big red letters on it... mine was just a plain brown box with the shipping label) and I didn't find one that was DOA.

Anyways, I'm doing the best I can to make sure the replacement won't be... I'm disappointed enough this time around because I was SO excited... Was excited to pull out a little crocodilian, introduce it to its new home, and watch it snap down some fish, swim around, and just do its thing.

rmfsnakes32 · 02-21-13, 03:41 PM

At least they are willing to replace it not everywhere does that

poison123 · 02-21-13, 04:05 PM

I've heard so much bad things about backwater. This just adds to it. I would stay away from them. I wouldn't be surprised if the next one came dead as well. Sorry this happened to you btw.

Julius2314 · 02-21-13, 05:59 PM

That is messed up

how could anyone know what was in there? im sorry that happen :/

ilovemypets1988 · 02-21-13, 06:28 PM

i have an idea for you, why dont you ask them to send it out, first thing in the morning, even if this means, it gets to you alittle late, the main thing is that im guessing day temps are generally warmer than night temps and in which case, it would be better for them to send temp sensitive animals out on a daytime delivery rather than over night. its worth asking if you havnt already

Jeepers · 02-21-13, 07:01 PM

Quote:

Originally Posted by ilovemypets1988

i have an idea for you, why dont you ask them to send it out, first thing in the morning, even if this means, it gets to you alittle late, the main thing is that im guessing day temps are generally warmer than night temps and in which case, it would be better for them to send temp sensitive animals out on a daytime delivery rather than over night. its worth asking if you havnt already

I already suggested it because tomorrow's temps are going to be 54F, which would be fine so long as they pack a heat pack again... but they didn't even comment on that idea in their response, so I'm guessing it's overnight only... which, once again, I think is ridiculous because the coolest/coldest part of the day is at night. It'd just be easier and safer for it to ship during the day instead of the night.

I even said that, if FedEx won't bring it to my home at that time of day, when it arrives, I'd be more than happy to pick it up at my local office.

Edit: Just asked again to get a for sure answer. I explained tomorrow's temperatures will be 57F during the day, so it should be safe with a heat pack... it took, according to tracking, 12 hours for it to arrive to our local office from where it originated, so they could ship it out at 8am and I could pick it up when it arrives. I believe our office closes at 9 or 10pm.

KORBIN5895 · 02-21-13, 07:15 PM

Quote:

Originally Posted by Jeepers

I already suggested it because tomorrow's temps are going to be 54F, which would be fine so long as they pack a heat pack again... but they didn't even comment on that idea in their response, so I'm guessing it's overnight only... which, once again, I think is ridiculous because the coolest/coldest part of the day is at night. It'd just be easier and safer for it to ship during the day instead of the night.

I even said that, if FedEx won't bring it to my home at that time of day, when it arrives, I'd be more than happy to pick it up at my local office.

Edit: Just asked again to get a for sure answer. I explained tomorrow's temperatures will be 57F during the day, so it should be safe with a heat pack... it took, according to tracking, 12 hours for it to arrive to our local office from where it originated, so they could ship it out at 8am and I could pick it up when it arrives. I believe our office closes at 9 or 10pm.

Let me clarify what I meant by search out. I meant to research who you are purchasing from.

How far are you from backwater reptiles? All shipping companies move their freight overnight because they collect it during the day. Any same day courier will charge you out of the nose and would require the destination only be a couple of hours from the origin.

Jeepers · 02-21-13, 07:36 PM

Quote:

Originally Posted by KORBIN5895

Let me clarify what I meant by search out. I meant to research who you are purchasing from.

How far are you from backwater reptiles? All shipping companies move their freight overnight because they collect it during the day. Any same day courier will charge you out of the nose and would require the destination only be a couple of hours from the origin.

Ohhhh. I'm in KY, it's shipping from FL. They said no to shipping it during the day. Claims they only ship out at 5pm.

Edit: I found someone in NC with Cuvier's, so I'm asking them if they could help me, since they're closer and the shipping time, in my opinion, should be drastically less, so there's less room for error... I mean, from FL to KY is a long.. long way.

marvelfreak · 02-21-13, 07:21 PM

Check out this site and search the names of whoever you may want to buy from and see what other say about them.
Board of Inquiry® - FaunaClassifieds

Jeepers · 02-21-13, 09:25 PM

Has anyone dealt with Carolina Reptiles?

Ms. Medusa · 02-21-13, 09:52 PM

Quote:

Originally Posted by Jeepers

Has anyone dealt with Carolina Reptiles?

I've seen them at a number of shows. I have never purchased from them, however they seem to be very knowledgeable and have good looking critters... I have not heard anything bad about them. I would check the BOI on them to be sure though.

Make sure you get your money back from Backwater, they may give you a hard time.

Jeepers · 02-21-13, 10:05 PM

Quote:

Originally Posted by Ms. Medusa

I've seen them at a number of shows. I have never purchased from them, however they seem to be very knowledgeable and have good looking critters... I have not heard anything bad about them. I would check the BOI on them to be sure though.

Make sure you get your money back from Backwater, they may give you a hard time.

I found them on the BOI and they have marvelous reviews, so I'm most definitely demanding a refund from Backwater and buying my Caiman from Carolina Reptiles. I feel like they won't screw up my order and kill my animal.

infernalis · 02-21-13, 10:44 PM

Have you thought about asking them to ship another??

Mistakes happen, and a good business person would rather make it right than have their name dragged in the dirt.

Jeepers · 02-21-13, 10:55 PM

Quote:

Originally Posted by infernalis

Have you thought about asking them to ship another??

Mistakes happen, and a good business person would rather make it right than have their name dragged in the dirt.

They're willing to, but I've read SO many bad things about it, from DOAs to SEVERAL animals that have been shipped to customers that are either so ill they immediately had to go to the vet and were later euthanized to dying within days after arrival... I just don't want to risk paying that kind of money to get a sick animal, if it's alive. Many MANY people say Backwater is a drop-shipper, meaning they don't even know the condition of the animal they're sending, they don't even know what it looks like. In fact, I inspected the body, and my Caiman had chunks of flesh missing from its lower jaw. Prior to shipping, it had been injured... I just... do not.. want to have them screw up, yet again, and I'm the one to pay for their mistakes.

I'd rather deal with someone that has a shining record with their customers, like Carolina Reptiles, than someone that's a death camp, like Backwater.

I mean, one customer that received two Red Tail Racers, both that died within days, posted this picture of the animal's cloaca after unboxing it upon arrival...

(source: Inquiry Backwater Reptiles - FaunaClassifieds )

and this poster also said they've had extreme difficulty getting a refund on the second snake that passed, both of them passed within the 7 day guarantee.

infernalis · 02-21-13, 11:25 PM

gotcha... I would not want any animals from them either.