Reptile Guarentee

[concept3]

I have to agree with Corey. When your at a show for example, you cant take the time and give everyone a lesson on husbandry. If you give them a written caresheet or even told them about a site like ssnakess, you have went above and beyond your obligation.

[Artemis]

It is true that in terms of monies exchanging hands, proper husbandry and knowledge thereof is the responsibility of the purchaser. However, the seller isnt obligated to sell to anyone in particular either, and if you get the "don't know what they are doing" vibe from a customer, I say let em walk. Might reduce some of the worry about whether or not they will be bringing it back in a sandwich bag in a weeks time, with their receipt in hand. I thought perhaps one day id open a pet shop, so I could get to experience all the animals my husband would never let me actually bring home, but I realized id be kicking everyone out of my store and telling them to come back when they knew how to take care of the animal, which would probably mean id be filing chapter 11 in a month or 2.

But you said it had just gone off feed, not that it had passed on, so why on earth would they think they were entitled to a refund anyways?

GL, hope the tortise makes it!


Artemis

[karmeleon]

Just to report that with my advice the tort is now doing great. I am happy for the animal. It shows how quickly people are to blame the seller and not themselves.

[Samba]

Glad to hear! Hope s/he's eating well and won't have anymore problems! =)

[RepTylE]

The reason I called those people stupid is because there is tons of literature on husbandry out there as well as on the net. These are not the early days of herp keeping when information was scarce. If you aren't willing to do your "homework" and find out what an animal that you are purchasing needs, then you fall into the criteria for stupid in my book.

[rwg]

People dont even know they should be looking for more information. I knew only what the pet store told me when I bought my corn snake, and I'm only fortunate that at some point somebody mentioned this site to me, or I'd still be stupid... asuming that what the pet store told me is all I'd ever need to know. Let's not confuse stupidity with ignorance. We're all ignorant before we learn.

[Simon]

I agree with everyone here

giving out 7 days of gurantee is already long enough.
Heck there are already risks for us breeders for these already. You could have over heated, dehydrated, freeze it to death and we wont know.

Basically once the animals are out of our hands and care, there are just too many variables that could have caused our animals to have died....or get sick.

It might have been from the buyer's animal that made our animals sick. Then you return it and make our collection sick too.

This is a very high risk for us breeders and we shouldn't have to gurantee our healthy animals for over 7 days.......

There are people out there that have absolutely no idea what they're doing and blame it on us breeders.......sigh~~

[spidergecko]

Originally posted by concept3
I have to agree with Corey. When your at a show for example, you cant take the time and give everyone a lesson on husbandry. If you give them a written caresheet or even told them about a site like ssnakess, you have went above and beyond your obligation.

The obligation you owe is to the animal, in which case you can never go above and beyond.

[capsicum]

Just curious what people think is an appropriate guarentee for a reptile from a pet shop?

TK

[Artemis]

Well my shop guarantees for either a week or 2 weeks, depending on the purchase. The animals that are known to be delicate and would be easily lost if improper husbandry were a factor only get 1 week. The hardier species usually get 2 weeks.

So like an ETB would probably get a week, but a corn snake would probably get 2.

[meow_mix450]

What u can do is if it dies then give them half the money back, cant do much. Also if your a breeder u can offer the other one half price.

Meow