New to forum and have a serious queston.

[Yachirudemon]

Today I found my cornsnake with the heat thermometer stuck to his skin. Hi was in so much distress and I can guarantee that he was in pain when I had to take it off. I went to the store where we bought the thermometers and they told us that they are not liable. Can I hold them accountable?
The product has their name and the store manager even said that it commonly happens. It could've killed my snake I feel they should be accountable for something. If anyone knows anything about how liability works with these kinds of things please let me know.