never seen this before.

[Starbuck]

I've worked at quite a few vets offices, we rarely used our email to receive information, just to contact clients and send reminders. If you want answers you need to call. And I'd try to have at least 150 $ ready for the apt just in case they need to do cultures etc. Bring pictures of your enclosure, but don't waste your time with a non exotics vet unless you have no other options.