Need to rant

MissC89 · 03-21-13, 09:00 AM

Quote:

Originally Posted by Chu'Wuti

Sounds like an under-educated employee; maybe you can go in and give her positive bits of info every once in awhile to help her learn more about the animals she's working with.

I tried last night but she just kept talking. One of those "I think I know therefore I must so I don't need advice but thanks!"

Chu'Wuti · 03-21-13, 09:10 AM

Quote:

Originally Posted by MissC89

I tried last night but she just kept talking. One of those "I think I know therefore I must so I don't need advice but thanks!"

followed by Aaron_S:

Quote:

A lot of people have issues with baby snakes, especially babies as small as corn snakes. It's way easier for someone to learn to hold and care for an already established, and larger snake.

I've definitely met those types, Miss C89; they are the most frustrating to deal with!!

Aaron_S likely has the key to her belief that corn snakes are fragile--the babies are more difficult in general. BPs can be challenging enough; with corn snakes being so much tinier than BPs, they need smaller food items and may be even more difficult to feed. Pet stores get a LOT of very young snakes/babies, unfortunately, so their losses are probably very high. That would certainly convince someone that corn snakes are fragile.

MissC89 · 03-21-13, 09:32 AM

Quote:

Originally Posted by stephanbakir

what shop?

I would rather not call out a shop. Its not the shops fault.

Quote:

Originally Posted by Chu'Wuti

Aaron_S likely has the key to her belief that corn snakes are fragile--the babies are more difficult in general. BPs can be challenging enough; with corn snakes being so much tinier than BPs, they need smaller food items and may be even more difficult to feed. Pet stores get a LOT of very young snakes/babies, unfortunately, so their losses are probably very high. That would certainly convince someone that corn snakes are fragile.

Very true. It still ruffled my feathers that she was trying to steer me away, but in her own way she may have thought that she was stopping someone (who, for all she knows, is completely inexperienced [but she would have known I wasn't if she would let me talk!]) from getting a snake and having the misfortune of having it pass away on them.

**Aaron_S** · 03-21-13, 09:38 AM

Quote:

Originally Posted by MissC89

I would rather not call out a shop. Its not the shops fault.

Very true. It still ruffled my feathers that she was trying to steer me away, but in her own way she may have thought that she was stopping someone (who, for all she knows, is completely inexperienced [but she would have known I wasn't if she would let me talk!]) from getting a snake and having the misfortune of having it pass away on them.

If you think of it my way then she was offering up another option that may be better suited. She didn't do it with the right words though it sounds like.

MissC89 · 03-21-13, 09:56 AM

Quote:

Originally Posted by Aaron_S

If you think of it my way then she was offering up another option that may be better suited. She didn't do it with the right words though it sounds like.

I would agree, but she didn't really let me get a word in, so I could have told her why I specifically wanted a corn snake instead of a BP. Its good that she was trying to offer up another option that may be better suited, but she should have listened to what the customer wanted first and then give her opinion. All I said was "I really like corn snakes" and she went in to this tirade of how balls are better. She didn't ask any of the retail questions like "Are you looking to buy one? Is there anything I can help you with? Do you need information on any of our reptiles?" etc...

I've worked in retail for a really long time and one of the main rules is ask the customer what they want, then give them other options of you know something that can better suite their needs.

Like I said, I just needed to rant

KORBIN5895 · 03-21-13, 10:07 AM

Quote:

Originally Posted by MissC89

I would rather not call out a shop. Its not the shops fault.

Very true. It still ruffled my feathers that she was trying to steer me away, but in her own way she may have thought that she was stopping someone (who, for all she knows, is completely inexperienced [but she would have known I wasn't if she would let me talk!]) from getting a snake and having the misfortune of having it pass away on them.

I have a serious question. What is your experience level?

Quote:

Originally Posted by MissC89

I would agree, but she didn't really let me get a word in, so I could have told her why I specifically wanted a corn snake instead of a BP. Its good that she was trying to offer up another option that may be better suited, but she should have listened to what the customer wanted first and then give her opinion. All I said was "I really like corn snakes" and she went in to this tirade of how balls are better. She didn't ask any of the retail questions like "Are you looking to buy one? Is there anything I can help you with? Do you need information on any of our reptiles?" etc...

I've worked in retail for a really long time and one of the main rules is ask the customer what they want, then give them other options of you know something that can better suite their needs.

Like I said, I just needed to rant

I did door to door sales for three years. My first year I was second in north America for rookies and my last year I was twelfth overall in north America.

Do you know what the secret is to high sales? You tell the customer what they want to buy in a way that they don't realize your are telling them what to buy. You make them think they decided it all by themselves. Never ask a question they can answer with a no.

MissC89 · 03-21-13, 10:13 AM

Jeez, I didn't realize a rant would cause such an issue. Sorry guys

Julius2314 · 03-21-13, 12:30 PM

Quote:

Originally Posted by KORBIN5895

Do you know what the secret is to high sales? You tell the customer what they want to buy in a way that they don't realize your are telling them what to buy. You make them think they decided it all by themselves. Never ask a question they can answer with a no.

I like this ^^^^

**lady_bug87** · 03-21-13, 03:25 PM

Quote:

Originally Posted by KORBIN5895

I have a serious question. What is your experience level?

I did door to door sales for three years. My first year I was second in north America for rookies and my last year I was twelfth overall in north America.

Do you know what the secret is to high sales? You tell the customer what they want to buy in a way that they don't realize your are telling them what to buy. You make them think they decided it all by themselves. Never ask a question they can answer with a no.

I bet that silver tongue comes in handy with the wife...

reptimama · 03-21-13, 10:01 AM

Quote:

Originally Posted by Aaron_S

If you think of it my way then she was offering up another option that may be better suited. She didn't do it with the right words though it sounds like.

Yeah, while I was writing this the other posts popped up. I agree with what was said above but I do think she used the wrong words and that could cause the loss of a sale period of either type of snake.